Kelly Fales is an Insurance Agent with Ancient City Insurance. She has been with the Agency for almost 20 years and is responsible for managing the Personal Lines department. Not only is she a leader in the industry but she has a great compassion for all our customers and goes beyond time and time again. Kelly has been a licensed Property & Casualty Agent for close to 15 years and has also taken continuing education over the years including completion of the Associate in Insurance management Designation.

Jennifer has been a resident of St Augustine since 1983. She graduated from Florida Southern College in 1993 with a BA in Criminology. IN 1995 she got her Cosmetology license and has been a hairstylist ever since. Jenifer joined Ancient City Insurance in 2010 as a licensed Customer Service Rep and is currently in class to become a License Property & Casualty Agent. Her role is to assist customers with renewals, cancellations, payments, and policy changes.

Dawn joined the Ancient City Insurance Team in January 2023 with 25 years of insurance experience. She started her career in 1998 in New York City assisting high-net worth individuals with their personal insurance needs. She moved to St Augustine in 2003 and has specialized in commercial/business insurance ever since. Dawn is licensed in Property and Casualty and has her Associate in Insurance Account Management designation. She develops relationships with our carriers to market renewals and help new clients find the right policy for their business. Dawn enjoys traveling with her husband and spending her weekends working on her handmade soap and skincare business.

Victoria joined the Ancient City team in August of 2023 with 23 years’ experience in the insurance industry. She is a Florida native, moving to St. Augustine in 1997. Victoria was first introduced to industry participating in a mentoring program in high school starting off as a receptionist in her mentors insurance agency. She has worked her way up to being a licensed 4-40 account manager and currently in the class to obtain her 20-44 Agents license. In her current role she manages existing customers with their needs and remarketing their insurance as needed. On her time away from the office she enjoys spending her time with family and friends outside and working on her Chevy van.

Brandon has over 3 years of experience working with personal insurance as an Account Manager. His background includes a variety of coverages from homeowners, personal automobile, and specialty lines of business. Brandon also has experience in working with agency administrative and IT technology services. Brandon has his Florida 4-40 license as a resident customer representative for our agency and is a Personal Lines Account Manager.

Jon started his career in insurance with Ancient City Insurance in 2017. He recently completed his Florida 4-40 license as a customer representative. He specializes in account servicing for commercial clients and is our agency Account Administrator. His duties include policy processing, billing, and administration.

Barbara Rickards, ACSR has over 25 years experience in the insurance industry . She is a Licensed Customer Service Representative and specializes in Commercial/Business Service and Renewals. Barbara served in the Marine Corps and has been a resident of St. Augustine since 1977.

Stephanie Smith joined our team in 2013 and became a partner in 2017. She comes to us with over 20 years’ experience in the insurance industry, having a background in both Personal and Business Insurance. Her strengths include analyzing an insured’s insurance needs and matching needs to the appropriate insurance products and coverage. Stephanie is approachable and professional, and she gives her clients dependable, honest advice.

Rebecca Houpe is the Agency president and started the Ancient City Insurance in 2003. She is Licensed in Property and Casualty, Life and Health, and has recently earned her Associate In Insurance Services Designation. Her experience and commitment to continuing education enables her to fully understand the unique needs of Florida residents.